Written by UnisonEDU founder and VSTE Board member, Patrick Hausammann. Connect with him at @PHausEDU on Twitter.
1. Empathy
The one thing that has made the biggest impact in building and maintaining relationships with teachers in my ed tech coaching role has been staying empathetic. My constant standby is to remember where I started out with ed tech and proceed from there. Always remembering that you once knew nearly nothing about the topics and how hard you’ve worked to become an expert can help you to relate to teachers at nearly any stage of technology integration.
There should never be a time when teachers feel a question they’ve asked is stupid, silly, or beneath you to answer. Each question should be fully listened to, clarified if needed, and investigated fully (as needed), and responded to with respect. When possible, be fully transparent and honest about how you discovered the answer and learned how to do the things you’re asked about. If you don’t know an answer or just discovered it, share that openly and thank the teacher for pushing you to continue learning and discovering.
I can assure you that starting at a high level with everyone, never differentiating, and not recapping the basics are all great ways to damage relationships and ensure you’re reaching and connecting with a small percentage of those you seek to assist.
Instead, begin every planning session you employ with an empathetic mindset reflecting on those you’ll be meeting with.
Where is their expertise?
What have they requested?
What goals do they seek to achieve?
Finally, what scaffolds can you implement to help them each step of the way?
2. Credibility (knowledge & experience)
The second (and equally as important) element that can make or break an ed tech coach is credibility in the form of having both the knowledge and expertise to excel at technology integration and training. It is incredibly valuable if this experience is grounded in classroom teaching and learning. It can be hard for some teachers to relate to and find you credible if you’ve never taught and managed a classroom of your own. If you haven’t had this experience, you should advocate for taking over a teacher’s classroom for lessons and co-teaching as often as possible. Both of these teaching opportunities can cement your teaching experience and credibility for teachers.
In addition to having actual teaching experience, you should be the lifelong learner you implore your teachers to be. Your colleagues should know that you constantly seek opportunities to learn more to be able to better support their needs. Your knowledge and drive to continue learning should take you to learning connected to tech tools, technology integration, and best practices of teaching, learning, grading, and more. When teachers can clearly see that you’re not just a tech person, but a teacher as well (even primarily), your words and recommendations will be heeded much quicker and with more acceptance.